Free Shipping and Returns

Free shipping and the 7-day return policy still stands for commissioned artworks. The 30% deposit is non-refundable and if you choose to return the piece, we ship the artwork back to the artist and refund 70% of the amount to you. The 30% goes to the artist in full to cover their material costs.

Read about our Shipping Policy
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Frequently Asked Questions

We’ve colated a list of our most common questions regarding commissions and commissioning artwork from our artists. If you’re looking for something else or need help with another question, don’t hesitate to reach out to our team.

Contact Us

You can reach out to the artist by contacting them via their artwork page or their artist profile. Look for 'Contact', 'Ask a question' or 'Commission An Artwork' button on the artwork page, and 'Ask about a commission' button on their profile.

All payments are done online via Bluethumb. Never pay an artist directly via EFT. Once the you've agreed on the size and price, the 30% initial deposit is paid by purchasing a gift voucher on Bluethumb. You will receive detailed instructions by the artist (or the Bluethumb team).

Once the artwork is approved and ready for purchase, it will be listed online for sale and you can use the deposit voucher to pay the balance payment.

Artists will send you photos and updates via Bluethumb Inbox. If you have an account on Bluethumb, you should have access to Bluethumb Inbox.

You don't need to worry about checking your Inbox often. When you receive a new message there, we also send you an email to your registered email address and an SMS (if you've opted in and provided your mobile number).

Yes! Your complete conversation will be saved in your Bluethumb Inbox.

The commissioning process duration can vary all depending on the size, complexity and availability of the artist. Usually, it takes anywhere between a few days to a few weeks for completion.

If you're in a rush, talk to the artist and they can prioritise your project if it's possible.

Yes, you certainly can. The 30% deposit is non-refundable. If you choose to return the piece, we ship the artwork back to the artist and refund 70% back to you. The 30% goes to the artist in full to cover their material costs.